FREQUENTLY ASKED QUESTIONS

COACH

How do I interact with my health coach?


Your personal health coach is there to answer your questions, help you set meaningful goals, motivate and guide you through your program. You can communicate with your coach via private messaging.




Is my coach available 24/7?


Almost. You will have access to your assigned coach 6 out of 7 days in a week. Between 8 AM and 4 PM on Saturdays to Thursdays, coaches will be working to help their clients reach their goals!





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SUPPORT


GETTING STARTED


GETTING STARTED

How do I join?


Thanks for your interest! To join Droobi, please download the Droobi app from the Apple Store. You can register through the app to to see the available packages.




Do I have to be diagnosed with type 2 diabetes or prediabetes?


To join Droobi’s diabetes self-management program, you need to be diagnosed with type 2 diabetes. You don’t have to have pre-diabetes to join our prevention program. Droobi focuses on guiding you to make sustainable lifestyle changes, and is beneficial for people who want to lose weight.





COACH

How do I interact with my health coach?


Your personal health coach is there to answer your questions, help you set meaningful goals, motivate and guide you through your program. You can communicate with your coach via private messaging.




Is my coach available 24/7?


Almost. You will have access to your assigned coach 6 out of 7 days in a week. Between 8 AM and 4 PM on Saturdays to Thursdays, coaches will be working to help their clients reach their goals!





TOOLS


LANGUAGE


SUPPORT


GETTING STARTED


Is Credit Repair legal?


Yes, credit repair is legal and our credit education and document processing services will help you to use the law in your favor. That law is called “The Fair Credit Reporting Act.” The FCRA gives you the right to dispute any inaccurate, incomplete and/or unverifiable item on your credit report. If that item cannot be verified within a reasonable time, (generally 30 days) it must be removed.




Can Items That Were Removed Come Back?


Yes, it is possible. The Fair Credit Reporting Act requires that the credit bureau inform you before they re-report a previously deleted listing. The FCRA also makes it more difficult for credit bureaus to re-report listings. Because of these factors, it is fairly rare for listings to come back on once they’ve been deleted. However our services come with a lifetime guarantee, if something we reomoved comes back on your report we will help you remove it again for FREE.




When Should I Expect to See Results?


Because the Credit Bureaus have 30 days to process disputes, our clients will generally see results within 45 days on average. Keep in mind that credit repair is a process, and may take between 3-6 months to reach the results desired.




What is Your Money Back Guarantee?


We will gladly provide you with a 100% refund on all monthly payments if: -We do not remove any negative inaccurate and/or unverifiable items within 120 days of retaining our services. – You have not used a credit-consulting agency nor attempted to repair your credit at least 2 years previous to signing up for our services. – You have maintained credit monitoring services at all times during the time frame we are assisting you and have not incurred any new late payments or collections. -You have forwarded all credit bureau and creditor communications to us within 5 days of receipt. You should also make us aware if you have not received an updated report or response within 30-45 days.




What Can You Help Me Remove?


We can assist with the removal of inaccurate and unverifiable information on your reports including, Collection Accounts, Bankruptcies, Foreclosures, Outdated Personal Information, Unauthorized Inquiries,Tax Liens, Repossessions, Late Payments, Charge Offs, Medical Bills, Student Loans, Inquiries & more.




How Do I Get My Credit Report?


We makie it easy for you to order your credit report. We partnered with credit monitoring company, Identity Q to offer our customers a discounted rate for monthly credit report & scores for only $27.99 per month.





COACH

How do I interact with my health coach?


Your personal health coach is there to answer your questions, help you set meaningful goals, motivate and guide you through your program. You can communicate with your coach via private messaging.




Is my coach available 24/7?


Almost. You will have access to your assigned coach 6 out of 7 days in a week. Between 8 AM and 4 PM on Saturdays to Thursdays, coaches will be working to help their clients reach their goals!





TOOLS


LANGUAGE


SUPPORT


GETTING STARTED


COACH


TOOLS


LANGUAGE

How do I switch languages?


From the menu sidebar, select the Language tab to choose English or Arabic.





SUPPORT


GETTING STARTED


Is Credit Repair legal?


Yes, credit repair is legal and our credit education and document processing services will help you to use the law in your favor. That law is called “The Fair Credit Reporting Act.” The FCRA gives you the right to dispute any inaccurate, incomplete and/or unverifiable item on your credit report. If that item cannot be verified within a reasonable time, (generally 30 days) it must be removed.




Can Items That Were Removed Come Back?


Yes, it is possible. The Fair Credit Reporting Act requires that the credit bureau inform you before they re-report a previously deleted listing. The FCRA also makes it more difficult for credit bureaus to re-report listings. Because of these factors, it is fairly rare for listings to come back on once they’ve been deleted. However our services come with a lifetime guarantee, if something we reomoved comes back on your report we will help you remove it again for FREE.




When Should I Expect to See Results?


Because the Credit Bureaus have 30 days to process disputes, our clients will generally see results within 45 days on average. Keep in mind that credit repair is a process, and may take between 3-6 months to reach the results desired.




What is Your Money Back Guarantee?


We will gladly provide you with a 100% refund on all monthly payments if: -We do not remove any negative inaccurate and/or unverifiable items within 120 days of retaining our services. – You have not used a credit-consulting agency nor attempted to repair your credit at least 2 years previous to signing up for our services. – You have maintained credit monitoring services at all times during the time frame we are assisting you and have not incurred any new late payments or collections. -You have forwarded all credit bureau and creditor communications to us within 5 days of receipt. You should also make us aware if you have not received an updated report or response within 30-45 days.




What Can You Help Me Remove?


We can assist with the removal of inaccurate and unverifiable information on your reports including, Collection Accounts, Bankruptcies, Foreclosures, Outdated Personal Information, Unauthorized Inquiries,Tax Liens, Repossessions, Late Payments, Charge Offs, Medical Bills, Student Loans, Inquiries & more.




How Do I Get My Credit Report?


We makie it easy for you to order your credit report. We partnered with credit monitoring company, Identity Q to offer our customers a discounted rate for monthly credit report & scores for only $27.99 per month.





شهادات عملائنا

قصص النجاح

ناصر ، 52
برنامج  السكري

أعيش مع مرض السكري من النوع 2 منذ 5 سنوات حتى الآن. كنت أكافح من أجل الحفاظ على مستويات السكر في الدم تحت السيطرة. دروبي غيرت حياتي حقا! السكريات في دمي في الهدف الآن ، لقد فقدت بعض الوزن وغيرت عادات الأكل. أنا سعيد جدًا بالدعم اليومي الذي أحصل عليه من مدرب الصحة الخاص بي. هم دائما داعمون وإيجابيون حتى في أيامي الأسوأ. أنا حقاً لا أعرف ماذا سأفعل بدون مدربي الشخصي. شكرا دروبي لمساعدتي في العيش بشكل أفضل مع مرض السكري.

مريم ، 31
برنامج سكري الحمل

في حملتي الثالثة ، تم إعلامي بعد إجراء اختبار بأنني مصابة بسكري الحمل. لقد صدمت حقًا لأنني كنت بصحة جيدة في حملي السابق. عندما أوصى طبيبي دروبي ، اعتقدت أنني سأجربها. كان مدرب الصحة الخاص بي شديد التفاعل ومفيدًا للغاية. دعمتني في تتبع نسبة السكر في الدم والقيام باختيارات الطعام المناسبة كل يوم. ساعدني البرنامج في التغلب على خوفي والحصول على ولادة صحية وطفل. ما زلت أستخدمه حتى بعد

الولادة.

محمد ، 36
برنامج الوقاية

لقد سمعت عن Droobi على الإنترنت وقررت تجربة برنامج الوقاية الخاص به ، نظرًا لأن مرض السكري يعمل في عائلتي. إنه برنامج سهل للغاية ، جعلتني الخطوات الصغيرة أفقد الوزن ، وممارسة الرياضة أكثر ، وأقلل من خطر الإصابة بالأمراض المزمنة. تطبيق بسيط رائع يقدم الدعم من خلال التذكير وأدوات التتبع والدروس والمدربين المحترفين. لقد استخدمته منذ أكثر من عام وأود أن أوصي به لأي شخص.

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